Privacy Policy

1. Introduction

SmileSpark ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our family sharing platform. We are an Australian company and comply with the Australian Privacy Act 1988, the EU General Data Protection Regulation (GDPR), and the US Children's Online Privacy Protection Act (COPPA).

2. Information We Collect

Personal Information

• Name and display name
• Email address
• Date of birth (for age verification)
• Photos, videos, and content you share
• Family connections and relationships

Technical Information

• Device information and IP address
• Usage patterns and preferences
• Log files and analytics data

3. How We Use Your Information

• To provide and maintain our family sharing service
• To facilitate communication between family members
• To ensure platform safety and security
• To improve our services and user experience
• To comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With family members you've connected with on the platform
• With service providers who assist in operating our platform
• When required by law or to protect safety
• In the event of a business transfer (with your consent)

5. Children's Privacy (COPPA Compliance)

Children under 13 require parental consent to use SmileSpark. We implement special protections for children:

• Parental verification required for accounts under 13
• Limited data collection for children's accounts
• Enhanced privacy controls for family owners
• No advertising or marketing to children

6. Your Rights (GDPR & Australian Privacy Act)

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and data
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent at any time

7. Data Security

We implement industry-standard security measures including encryption, secure servers, and regular security audits. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain some information for legal compliance, dispute resolution, or safety purposes as required by law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your privacy in accordance with applicable laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or platform notification at least 30 days before the changes take effect.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us via our Support page.